We want your order to arrive in excellent condition. Because books and other printed materials are considered final-sale items, we do not accept returns or provide refunds based on personal preference, including dissatisfaction with the content of a book.

 

Damaged Items

Please inspect your order upon delivery. If your item arrives damaged during shipping, contact us within 24 hours of the recorded delivery time.

To submit a damage claim, please provide your order number along with clear photos of the damaged item and its packaging so we can review and assist with your request.

 

For eligible shipping-damage claims, we may offer your choice of:

• A replacement item, subject to availability

• A full refund for the damaged item

• Store credit for the value of the damaged item

 

Requests submitted more than 24 hours after delivery may not be eligible for replacement, refund, or store credit.

 

Incorrect Items & Fulfillment Issues

If you receive an incorrect item or there is another issue with the fulfillment of your order, please contact us promptly so we can make it right.

 

Lotus Edition & Limited Editions

All Lotus Edition and other limited-edition book purchases are final sale, except in cases of verified shipping damage or fulfillment error.

Because these editions are produced in limited quantities, replacement copies are subject to availability and cannot be guaranteed. If a replacement is unavailable for an eligible claim, a full refund for the damaged item or store credit for the value of the item will be offered.

 

Shipping damage must be reported within 24 hours of the recorded delivery time and must include the order number and clear photos of the damaged item and packaging.

Minor variations inherent to the printing, binding, finishing, or production of a limited-edition book are not considered damage or defects.

​

Final Sale

Except for eligible shipping-damage claims or fulfillment errors described above, all book sales are final.

Books that have been read, used, or purchased and later determined not to be a reader's preference are not eligible for return, exchange, or refund.

​

14-DAY RETURN POLICY

All items that are not books, custom, or commissioned, are returnable within 14 days of when item was delivered. Must have proof of order including but not limited to a copy of order email, order number, or receipt.